January 21, 2020 at 03:57 PM
By nathan b
Not sure if there will be a response from anyone at custom shop but....
I have designed and payed for a putter to go to the custom shop from the UK, I paid the $45 postage for FedEX economy.
Followed the customer service steps on the custom shop website.
Put the order number on the box and the address and send via FedEx.
When I got to my FedEx depot they wouldn't accept the parcel as there is no label or account number.
The other strange thing is when I log into Custom Shop there is nothing in my order history, even though money has been taken and paid for the service.
It does not seem like a smooth service from something that is a premium product and brand.
Any help would be appreciated.
I have emailed custom shop and acushnet but nothing back.
Haven't registered for Team Titleist yet?